Shutter BoysShutter Boys Limited Warranty
| Who | The person who bought the shutters from us, while they own the home |
|---|---|
| How long | 10 years on paint stage 1, 15 on stage 2, life on stage 3, from delivery |
| What | Defects in panels, frames, louvers, tilt, hinges, hardware and the factory finish |
| What we do | Send a replacement or repair part free |
| What you pay | Shipping, and fitting the part |
How long
How long you’re covered depends on the paint stage you order. The cover is the same in each: the whole shutter.
| Paint stage 1 | 10 years from the day your shutters are delivered |
|---|---|
| Paint stage 2 | 15 years from the day your shutters are delivered |
| Paint stage 3 | For life: as long as you own the home |
Cover starts on the day your shutters are delivered (the carrier’s delivery date). Each shutter is covered for the term of the paint stage it was ordered in. Keep your order confirmation: your order number is your proof of purchase.
Who it covers
This warranty is for the person who bought the shutters from Shutter Boys, while they own the home the shutters were first installed in. It ends when that home is sold or changes hands, and it can’t be transferred to anyone else.
It covers shutters bought directly from Shutter Boys and installed inside a home. Shutters for a business (an office, shop, restaurant or hotel) have different terms, so ask us before you order.
What it covers
We cover defects in materials and workmanship, in normal indoor use in a home, in:
| Panels and frames | Wood that warps, splits or cracks, and joints that open up or come apart. |
|---|---|
| Louvers and tilt | Louvers that crack or split, louvers that no longer hold the angle you set, and tilt that stops working in normal use. |
| Hinges and hardware | Hinges, magnets, catches, tilt rods and hidden tilt parts, and the mounting hardware we supplied, including any that stop working as they should in normal use. |
| Paint and stain | The factory finish peeling, flaking, blistering, cracking or yellowing. |
What we do
- If a part is covered, we’ll send a replacement panel, louver, frame piece or piece of hardware free of charge. Where a repair part does the job, we may send that instead.
- Replacements are the same part or one of equal quality. If your colour or stain is no longer made, we’ll match it as closely as we can.
- You pay the shipping for the replacement, and for sending the faulty part back if we ask for it.
- You fit the replacement yourself or have it fitted. We send instructions, but we don’t pay for removal, refitting or an installer’s time.
What it doesn’t cover
- Everyday wear, such as scuffs and small marks.
- Damage from accidents, impact, pets, misuse, or changes to the shutters (cutting, drilling, sanding or repainting) beyond what our install guide describes. Repainting the shutters ends the cover on the finish.
- Damage caused by installing the shutters in a way our install guide doesn’t describe. Fitting them yourself is fine and doesn’t affect this warranty.
- Shutters made to the sizes you gave us that turn out wrong for the window. That’s a measuring problem, not a defect.
- Damage from water: shower or bath spray, leaks, flooding, or condensation left standing on the wood.
- Fading or colour change from sunlight, and the natural variation in grain and stain colour from one piece of wood to another.
- Damage from cleaning with solvents, abrasive pads or soaking-wet cloths, or from not following our care guide.
- Shutters installed outdoors or in a space open to the outside air, such as a screened porch or open garage.
- Shipping charges, removal and refitting, and any other costs not listed above.
We aren’t responsible for incidental or consequential damages, such as damage to walls or window frames, or the cost of having someone fit a replacement part. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
How to make a claim
- Contact us with your order number, a photo of the problem, a photo of the whole shutter, and a line or two on what happened.
- We look at the photos and reply. We may ask for more photos, or for the faulty part to be sent back.
- If it’s covered, we ship the replacement part. You pay the shipping.
This warranty is given by SEOLO Group LLC (Shutter Boys). Call us free on (888) 477-4704 about any warranty question, or for a free printed copy of these terms.
Your rights
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
In Canada, you may have different or additional rights under the law of your province or territory. Nothing in this warranty limits any right you have under the law where you live.
Terms dated 2026-11-09. Orders are covered by the terms in place on the date of the order.