At Shutter Boys, we prioritize sustainability and use environmentally conscious practices throughout our manufacturing process. Our window coverings are produced using materials that have low environmental impact while still maintaining the highest standards of quality and durability. Additionally, many of our products contain recyclable components and contribute to energy efficiency by reducing heat loss during colder months and blocking excess sunlight during summertime.

Yes, one of the significant advantages of working with Shutter Boys is our ability to provide customization options on all our window covering products. Customers can select various colors, finishes, materials, and hardware choices to create a personalized look tailored to their preferences and home decor. Additionally, our team will measure your windows accurately before manufacturing the coverings to ensure a perfect fit and seamless integration into your interior design.

Shutter Boys stands behind the quality of their products with an impressive lifetime warranty on all hardware components. This includes warranties for tilt rods, lift mechanisms, and other essential parts responsible for ensuring smooth operation and longevity of the window coverings. However, please note that the fabric or slat warranty varies depending on the product chosen but typically covers defects in workmanship and materials. For further details about specific warranties, it is best to consult our knowledgeable staff directly.

The delivery time for each order at Shutter Boys depends mainly on the complexity of the project and lead times associated with specific customizations requested. Generally speaking, standard orders without intricate designs, large sizes, or unusual shapes can expect a delivery period of four to six weeks from the date of purchase. In cases where more complex projects require additional care and attention, delivery may be extended up to eight weeks or longer. Our dedicated team will keep you informed every step of the way and coordinate the delivery details according to your schedule when your order is ready.

Absolutely! We understand the importance of seeing, feeling, and experiencing our products firsthand before making an investment decision. Customers are welcome to visit our physical location in Kingston, Ontario, where they can interact with an extensive selection of display samples showcasing the range of colors, styles, and finishes available. Our expert staff will also guide you through the purchasing process and help determine which products best suit your functional requirements and aesthetic preferences.

To accommodate customers looking to spread the cost of their window covering investments over time, Shutter Boys offers flexible financing options with competitive interest rates. These payment plans allow you to make monthly installments instead of paying for your entire order upfront. Please speak to a member of our team to learn more about eligibility criteria, terms, and conditions associated with these financial solutions.

Once your window coverings arrive in Kingston, Shutter Boys can provide professional installation services carried out by skilled technicians familiar with our products’ features and functionality. Alternatively, if you prefer handling the installation yourself or engaging an existing tradesperson, we are happy to send clear instructions and necessary technical support to ensure a seamless fitting experience.

In most cases, customers choose to remove their previous window coverings independently or enlist the services of their preferred contractors. However, upon request, Shutter Boys offers removal assistance as part of our comprehensive installation service package. Our experienced technicians will dispose of your old window treatments safely while preparing your windows for the installation of our premium factory direct window coverings.

Customer satisfaction is of utmost importance to us at Shutter Boys. If you find yourself dissatisfied with any aspect of your window covering purchase or experience with our company, please raise your concern immediately with our dedicated customer service team. They will listen to your feedback attentively and work diligently towards finding a satisfactory resolution. Whether it involves addressing minor issues like damaged goods or major difficulties such as subpar installations, rest assured that our commitment to providing exceptional service means we will go above and beyond to rectify any problems promptly and professionally.